Answer
Lightning Payroll checks the company IRD number before it lets you submit Employee Details, retrieve Employment Details, retrieve IRD events, or file Employment Information. If the IRD number is blank or not valid, the submission will stop.
What to check
- Open your company details and confirm the employer IRD number has been entered.
- Make sure it is the company's real IRD number and not a bank account number, NZBN, or some other identifier.
- Check that the IRD number contains the correct digits and has not been entered with extra characters.
Where this matters
The company IRD number is used in both Employee Details and payday filing. Until it is recorded correctly, Lightning Payroll cannot build a valid request for Inland Revenue.
After saving the correct company IRD number, close and reopen the filing or Employee Details screen and try again.
