Answer
If you are getting a Signature Invalid For Licence error when trying to enter your licence details, this means one of two things:
- Your subscription has expired and you will need to renew your licence to continue using the program as normal; or,
- Occasionally, we have to get everyone to update beyond a particular version of the program. We do this by making the License Install Assistant pop up upon opening the program, requesting you enter your registered email and subscription ID; when these details are entered, you will get a Signature Invalid For Licence error. At this point, if you know your licence is not expired, close the License Install Assistant using the window’s close button, then click the Check for Updates Now? button (shown in green on the bottom toolbar of Lightning Payroll). Once updated to the latest version, the program will ask for your licence details once more, at which point you can enter them again, and they will be accepted.
